ERP Support & Maintenance
Reliable support when you need it most
Your ERP keeps running — we keep it healthy. OdroidSync provides ongoing Odoo support including helpdesk assistance, bug fixes, minor enhancements, version patching, and performance monitoring so your operations never stall.
Running Odoo day-to-day requires reliable backup. Our support team handles tickets, bug fixes, configuration tweaks, report updates, and proactive monitoring — so your team stays productive and your ERP stays secure and up to date.
What We Deliver
- Dedicated helpdesk & ticket support
- Bug fixes & troubleshooting
- Minor enhancements & report updates
- Odoo version patching & security updates
- Monthly health checks & monitoring
- SLA-backed response times
Key Benefits
Our Process
Support Onboarding
We document your environment, key contacts, SLAs, and escalation paths.
Helpdesk Setup
Ticket portal, email support, and priority classification are configured.
Ongoing Assistance
We resolve issues, apply patches, and handle minor enhancement requests.
Health Reviews
Monthly system checks, performance reviews, and improvement recommendations.
Frequently Asked Questions
What are your support response times?
We offer SLA tiers — typically 4-hour response for critical issues and next-business-day for standard requests.
Can you support Odoo we didn't implement?
Yes, after an initial system audit we can take over support for existing Odoo deployments.
Is support available after project completion?
Absolutely. Most clients continue on a monthly support plan after go-live.